1. Returns
At Pallet Liquidation Kings, we are committed to providing excellent value on liquidation pallets while making sure our customers are treated fairly. Because liquidation merchandise may include a mix of new, overstock, shelf-pull, and customer-return items, our return and refund policy is designed to be clear and reasonable.
2. Damaged, Defective, or Incorrect Items
If your pallet arrives with significant damage, defective items that were not disclosed, or the wrong pallet/item, you must contact us within 7 days of delivery at sales@palletliquidationkings.com.
To help us review your claim, please include:
Your order number.
Clear photos or videos of the damaged, defective, missing, or incorrect items.
Photos of the pallet and packaging, when applicable.
After reviewing the issue, we may offer one of the following resolutions:
A full or partial refund based on the value of the affected items.
A replacement or reshipment of the correct product, if available.
Store credit for a future purchase.
Claims submitted after 7 days may not be eligible for a refund, replacement, or store credit.
3. Missing Items
If your order is missing items or there is a significant discrepancy in what was delivered, please notify us within 7 days of delivery.
Depending on the situation, we may:
Reship the missing or correct item, if available.
Issue a partial refund or full refund.
Provide store credit.
4. Quality Concerns
We do our best to represent the contents and condition of each pallet accurately. However, because liquidation products can vary in condition, we cannot guarantee the functionality, appearance, or condition of every individual item unless otherwise stated in the product description.
If you believe an item was misrepresented or contains undisclosed damage, please contact us within 7 days of delivery.
5. Returns Shipping
If a return is approved, you may be asked to mail the item back to: {2108 N St Ste N
Sacramento, CA 95816}.
You will be responsible for return shipping costs unless the return is due to our error. Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee that we will receive returned items without tracking.
6. Non-Returnable and Non-Refundable Items
We cannot accept returns or issue refunds in the following cases:
Pallets that have been opened, used, or altered by the customer.
Issues not reported within 7 days of delivery.
Minor cosmetic wear or damage typical of liquidation products.
Dissatisfaction with item condition when that condition was disclosed at purchase.
Shipping delays caused by carriers or other factors outside our control.
7. How to Start a Claim
If you believe your order qualifies for a refund, replacement, or store credit, please email sales@palletliquidationkings.com within 7 days of delivery and include:
Your order number.
A detailed description of the issue.
Photos and/or videos supporting your claim.
We will review your claim and respond within 1–2 business days with next steps.
8. Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method. Refunds may take 1–3 business days to appear, depending on your payment provider.
Shipping fees are non-refundable unless the issue was caused by our error.
9. Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once a pallet has been processed, the order cannot be canceled.
10. Contact Us
If you have any questions about this policy or need help with an order issue, please contact us at: